Terms and Conditions
Terms and Conditions govern your use of the Eddy website. If you
you may not make a purchase from this website.
These Terms and Conditions do not affect your statutory rights.
OF THE WEBSITE
This website is wholly owned and managed by Eddy Water Descalers,
of which Eddy is a registered trademark. It is governed by UK
law and aims to meet the requirements laid down by the Distance
Selling Directives and the British Code of Advertising and Sales
You must be over 18 to purchase from the on-line shop. All details
supplied must be correct and complete to the best of your knowledge.
If you do not wish to accept the Terms and Conditions you should
discontinue your use of the site. Eddy Water Descalers reserves
the right to refuse to process a transaction for any reason or
refuse service to anyone at any time at our sole discretion.
We use all reasonable endeavours to ensure all details recorded
on this website are accurate, however we make no warranties, whether
express or implied in relation to its accuracy. The website is
subject to change from time to time. We will not be held responsible
for any claim or compensation should any details on this website
appear inaccurate, however we always aim to supply an outstanding
service and will endeavour to resolve any dispute to the best
of our ability.
We reserve the right to provide links to other websites or resources.
However we accept no responsibility for the availability of such
sites or resources and do not endorse and are not responsible
or liable for practices and content of such websites.
We own the copyright on all materials on this site including photographs.
No material from this website may be used, downloaded, copied,
reproduced, republished, posted, broadcast, transmitted or linked
to other than for your own personal and non-commercial use. You
agree not to adapt, alter or create any derivative work from any
material on this site, or to restrict or inhibit the use or enjoyment
of this site by anyone else.
All of the information that you give us via the website is handled
with the utmost respect and confidentiality. We ensure the security
of the site by encrypting any of the information that you supply
through a secure socket layer (SSL) before it is sent to us. Irrespective
of SSL security, credit card data is not retained on the web server
but immediately passed onto your bank for processing. Neither
ourselves or any party other than the processing bank is able
to obtain your credit card details. No financial transaction details
are left unencrypted on a remote server. By accepting these terms
and conditions when you make a purchase, you authorise us to process
payment from the credit card details supplied and to conduct validation
checks by cross checking your details.
OF GOODS / SERVICES
We accept Visa, Visa Debit, MasterCard, UK Maestro and Delta for
Online payments, also (UK only) cheque or Postal Order for orders
via ordinary mail. Payment will be taken from your payment card
account only when goods are despatched. We can accept PayPal payments
by prior arrangement.
Once you have ordered a product from us, we aim to deliver it
within 7 working days from the date of purchase (14 days for non-UK
orders). If, due to unforeseen circumstances, we cannot deliver
within the ideal time window as specified above, we will try to
contact you let you know. Method of delivery will vary dependent
on the cost of goods purchased, but may require a signature on
delivery. If you are not at home when we deliver, a non-delivery
card will be posted through your letterbox, which advises that
we tried to deliver. You will then be required to call the number
specified to arrange an alternative date for delivery. Please
note that due to security reasons we reserve the right not to
deliver products to any other address than that of the credit/debit
Delivery is free within the UK. For overseas orders please contact
us so that we can investigate the possibility of delivery to your
country and inform you of any additional charges that may or may
not be incurred.
You have a right to cancel this contract and return the goods
within 12 months of purchase for any reason in accordance with
our 12 month no quibble satisfaction guarantee. If you wish to
do so, you must provide proof of purchase and return the goods
in undamaged condition. Please contact us by email at firstname.lastname@example.org
to arrange the return of the goods or telephone us on +44 (0)
208 287 6668. Our office is available from 9am until 6pm Mon -
Fri UK local time. For your own protection we suggest that the
goods be returned via recorded delivery (at the expense of you
the customer). The goods are considered your property until we
have given legal recognition of their return. You must notify
us if you believe that you have received damaged, faulty or incomplete
goods. We will then contact you to arrange a replacement or solution.
We require proof of payment to process refunds, therefore please
ensure that you keep your invoice safely.
Acceptance and Processing
After you have successfully placed an order with us, you will
receive an acknowledgement by e-mail of the order you have placed.
For security purposes, we reserve the right not to deliver the
goods to any address other than that of the registered credit/debit
card holder. We reserve the right to refuse any order or part
thereof at anytime, either prior to or after sending you our e-mail
confirmation. Subject to any rights granted to you under applicable
consumer law, we accept no liability for any failure to ship products
where this results from our inability to do so or our decision
on reasonable grounds not to do so, provided that we take all
reasonable steps to notify you within 28 days of placing the order
that the goods will not be shipped as ordered. In such cases we
will not process any payment or will immediately refund any payment
made, in full. It is your responsibility to ensure that you order
from us with sufficient lead time to prevent any loss or disappointment
resulting from such non-shipment. Your statutory rights are unaffected.
All orders are fulfilled directly by ourselves or our appointed
fulfilment partners. Should you have any queries or problems with
your order please contact us on +44 (0) 208 287 6668 or email
us at email@example.com
PROTECTION AND PRIVACY
The obligations that are set out under the 1998 Data Protection
Act tie us to certain legal criteria that we take very seriously.
If you contact a supplier through our website or independently
they may collect your data and use it in a manner governed by
different rules and guidelines to the ones set out here. You are
entitled to see any personal information we hold about you and
to amend or change it if incorrect. Under the Data Protection
Act we can charge up to a £10 administration fee. We will not
sell, trade or rent your personal information and endeavour to
treat it with the utmost confidentiality. We may track the use
of the site with regards to traffic, sales pattern and trends
etc, however no personal information will be included. The only
circumstances in which personal details will be disclosed are
when i) required to do so by law ii) in response to valid legal
request enforceable by law or governmental agencies iii) where
you have given your consent for us to do so in which case we may
therefore pass on information about products and promotions which
we deem would be of interest to you. iv) To administer our business
v) To conduct security checks and ascertain the accuracy of the
data provided by you. vi) To obtain a credit worthiness check
or process payment. Your personal details will be used to process
the payment of the goods. We always ask for a telephone number
so in the unlikely event that a problem should arise we can inform
you immediately and arrange to take the appropriate action.
We do not pass any email addresses on to any third party. Your
email address is only used in order to communicate with you regarding
your order or in connection with your subsequent use of the Eddy
By using this site you are agreeing to the terms and conditions
contained herein. We reserve the right to change these details
but will post any alterations on this page so you can always be
aware of your legal position.
We welcome comments, testimonials or questions regarding our product
or website. If you wish to contact us please send an e-mail to
firstname.lastname@example.org or write
to: Eddy Water Descalers, PO Box 339, New Malden, Surrey, KT3
5XQ, United Kingdom