Is the 12 month money back guarantee really "no quibble"?
How does Eddy inhibit scale formation?
Is Eddy a water softener?
Do you supply water softeners?
Where do I fit Eddy?
Can I fit Eddy myself?
I have a large house. Is Eddy powerful enough?
Will I notice an immediate difference after fitting Eddy?
How much does Eddy cost to run?
Does Eddy work on copper, lead, plastic or iron pipes?
What sizes of pipe does Eddy fit?
My incoming water main splits in two after entering the house?
Does Eddy help reduce maintenance of combi-boilers?
Does Eddy offer protection to all boilers and heating systems?
For how long does the Eddy water treatment remain effective?
Will Eddy remove scale already present in my water system?
Will Eddy help with skin problems?
I've heard that separate "plug-top" power supplies are
How long is the cable from mains plug to Eddy unit?
How much space do I need? How big is Eddy?
Does it matter which way the water flows through the coils?
Do units sold for overseas have the correct power supply and mains
Is Eddy tested to comply with necessary compliance standards?
In what languages is the instruction booklet available?
How long is the parts and labour guarantee?
the 12 month money back guarantee really
Our 12 month money back satisfaction
guarantee is completely "no quibble". If you are unhappy
with the performance of your Eddy unit for any reason whatsoever
within 12 months of purchase, simply return the unit to us for
a full refund of your purchase cost. As a matter of principle
we will test any returned unit and inform you of any fault condition
so that you can request a replacement unit. Eddy is sold for DIY
installation so we do not undertake to reimburse any costs incurred
from the use of professional tradesman for fitting Eddy. We receive
a negligible number of returned units and the vast majority of
our customers are highly satisfied with the performance of Eddy
which either meets or far exceeds their expectations.
does Eddy inhibit scale formation?
Eddy produces a complex electro-magnetic wave which is applied
through two coils wound round your incoming water supply pipe.
In this way your water is subjected to an ever changing magnetic
field as it passes through the coils. This alters the electric
charge distribution on the crystals of limescale in your water
supply and changes the adhesion properties of the limescale so
that it no longer deposits itself on your clean surfaces, within
your pipes or inside your appliances, so that they are freed of
its damaging and corrosive effects. Eddy does not add anything
to the water and it does not remove any healthy minerals. Limescale
stays in solution in the water and is simply washed away!
Eddy a water softener?
is not a water softener, but in the majority of cases it can remove
or greatly reduce the nuisance of limescale without the initial
cost of a water softener and without the ongoing costs of salt
for a water softener. Due to our 12 month money-back warranty
you can try Eddy without any risk and we are sure you will agree
with many thousands of satisfied customers that Eddy will remove
the need for an expensive water softener in the majority of cases.
Please see our 100% genuine customer
testimonials from just a few of our happy customers who agree
that they do not need a water softener after fitting Eddy.
you supply water softeners?
Eddy absolutely risk-free and we believe that you will agree with
us that you don't need one. If you absolutely must have a water
softener then we can supply excellent British built water softeners
(UK customers only), but we urge you to try Eddy first. We're
sure that you will not want anything else after you've tried Eddy,
do I fit Eddy?
is usually fitted to your mains cold water supply pipe (also known
as the rising main) at the point where it enters your house. In
this way all of the water in your house will be treated, including
water used in the hot water system. In cases where you cannot
get to the rising main, Eddy should be fitted at the earliest
accessible point in the system.
I fit Eddy myself?
We believe that anyone can fit Eddy
safely and simply. All that is required is the ability to identify
the mains water inlet to your home (instructions given) and find
a mains electricity socket within a short distance of the Eddy
installation position (or use a mains extension lead if necessary).
No special tools are required. If, however, after reading the
comprehensive instructions supplied you feel unable to tackle
the job, any electrician or plumber should be able to fit Eddy
for you in about half an hour.
have a large house. Is Eddy powerful enough?
we designed Eddy we decided to produce one device capable of treating
any sized property up to and including small industrial applications.
Eddy will easily cope with most sizes of domestic property and
is already in very successful use in small industrial applications
which are more arduous than anything likely to be encountered
in the domestic situation. We believe that Eddy is the most powerful
electronic descaler available for domestic use.
I notice an immediate difference after I fit Eddy?
a few weeks, newly formed scale deposits are soft and powdery
and can be cleaned off easily from taps and sinks. Your hot water
system may need turning down to a lower temperature setting, saving
you money. Kettles start to show a marked reduction in scaling
and any scale remaining should become soft and easily rinsed away.
Shower heads remain free running and people report that they use
less soap, detergents and shampoos. Not only that, but Eddy gets
to work on existing old scale and over time should literally clean
up your water system and restore its efficiency. Some of our customers
have also reported a major improvement in skin problems such as
eczema (please see testimonials).
much does Eddy cost to run?
draws very little mains electricity. At current standard electricity
prices, Eddy will cost approximately 10p per week to run at most.
Eddy work on copper, lead, plastic or iron pipes?
Eddy can be installed on a copper, plastic,
or iron pipe, but we do not recommend installation on pipes made
from lead, as descaling a lead pipe may re-expose your water to
direct contact with lead. Without descaling, the coating of limescale
inside your lead pipes may offer some protection against the detrimental
effects of lead on your health. Unlike many manufacturers, we
therefore feel unable to recommend installation on lead piping.
There is often a pipe of different material (copper or plastic)
further "downstream" of where the lead main enters the
house so a suitable installation point can usually be found.
sizes of pipe does Eddy fit?
Eddys for the UK and EU come with cables
adequate for fitting on pipes from 15mm diameter up to 25mm diameter
(1 inch). On a 15mm pipe, each coil is wound with 30 turns onto
the pipe. With larger pipes, less turns are wound (approximately
18 turns onto a 25mm pipe), but there is negligible reduction
of the magnetic field. What field strength is lost through fewer
turns is made up again by the larger cross sectional area of the
coil on the larger pipe. For pipes with a larger diameter than
25mm please contact us for custom cables (small extra charge applies).
our customers in the USA, standard cables supplied are for pipes
of 1 inch to 1.5 inches diameter. Extra length cables are available
for pipes of 1.8 inches to 2.5 inches ($15).
incoming water main splits in two after entering the house?
No problem! We designed Eddy with two
coils for two reasons. Firstly, because winding two coils around
your incoming water main increases the time for which the magnetic
field is applied to your water, increasing the efficiency of the
treatment. Secondly, in situations where the the main splits immediately
in two after entering the house you can simply wind one Eddy coil
on one of the pipes after the split, and the other coil on the
Eddy help reduce maintenance of combi-boilers and hot water systems?
We have many happy customers using Eddy
with all types of boiler and other types of water heating system,
however, combi-boilers are particularly prone to build-up of limescale
deposits because of their design. In many combi-boilers (not all)
incoming mains water is heated directly by the gas flame in a
small heat exchanger. This exchanger can become easily fouled
with limescale. This can lead to increased maintenance issues.
We have many customers who report much reduced maintenance requirements
with their combi-boilers after fitting Eddy. The
amount of additional protection given to your hot water system
is dependent on the exact water hardness in your area and also
the chemical composition of the naturally dissolved solids in
your water supply. Also the operating temperature that the heater
is adjusted to work at. In the majority of cases Eddy can be highly
effective in helping to reduce scale build up in your hot water
Eddy offer protection to boilers and heating systems?
There are many different boiler types. Eddy
should (depending on a number of factors) offer some considerable
extra protection to the hot water heat exchanger of most types
of combi-boiler as outlined above. With conventional type boilers
(non-combi, and also some types of combi), both the hot
water and central heating system are heated indirectly using a
closed circuit of water which is filled and sealed between boiler
service intervals. Eddy treats the incoming water main and so
cannot offer protection of this secondary heating circuit or the
boiler heat exchanger in this type of system, however there are
chemical additives that should be added to the secondary heating
circuit of all water based central heating systems at time of
filling. Indeed, this practise is a mandatory requirement to meet
British Standard BS 7593:2006 (quoted in the current Building
Regulations Part L). These additives are readily available at
local plumbing suppliers or DIY stores under such brands as Fernox
or Sentinel. Eddy does not remove the need for these treatments
to be added at time of boiler service and refilling of central
how long does the Eddy water treatment remain effective?
on the degree of your water hardness, we would normally expect
water treated by Eddy to retain its beneficial properties for
up to 72 hours after treatment. This is more than adequate in
a house with normal water consumption to ensure that any water
in the main cold water storage tank and also the hot water tank
is fully replenished before the benefits of treatment wear off.
In houses with very low water consumption you may wish to consider
fitting an additional Eddy unit to the "exit" pipe from
the main water storage tank, though we always recommend trying
one unit on the incoming main first as this usually proves more
than adequate. In houses where
there are no storage tanks, Eddy is at its most effective, as
water is used very soon after treatment at the incoming main.
Eddy remove scale already present in my water system?
cannot guarantee that Eddy will remove all of your existing limescale
deposits, but Eddy does change the crystal formation of limescale
in the water and in time it should slowly dissolve existing deposits.
How effective this feature will be depends on many factors, such
as the exact hardness of your water, chemical composition and
flow rate (flushing action) in your system. In the majority of
cases deposits should be slowly eroded after fitting Eddy.
Eddy help with skin problems?
We did not specifically design Eddy
to help with skin problems, though we have had customers report
an improvement in skin conditions after fitting Eddy. Please see
our testimonials section for reports
heard that separate "plug-top" power supplies are unreliable?
Some manufacturers claim that "plug-top"
power supplies as used with Eddy are unreliable. Our power supplies
are manufactured by one of the world's largest power supply manufacturers,
who are registered to BS-EN-ISO 9001:2008 standard (the highest
standard). They have been specially chosen (like all of the components
in Eddy) for supreme reliability which has been well proven during
the time that we have used them. The unit is also very small and
light - barely larger than a standard mains plug.
long is the cable from mains plug to Eddy unit?
The cable from the plug-top power unit
to the main Eddy unit measures 1.7 metres. We can supply extension
cables if you need to mount the Eddy unit further than 1.7 metres
from a mains supply outlet (small extra charge - see online
much space do I need? How big is Eddy?
The dimensions of the main unit are
(w x h x d):
17cm x 9cm x 3.5cm ( 6.75inches x 3.5inches x 1.5inches )
it matter which way the water flows through the coils?
It does not matter in which direction
the water flows, or whether the water flows through the red coil
before the yellow coil or vice versa. All that matters is that
all of the water that you wish to treat flows through at least
one coil or the other or preferably both. For this reason we recommend
fitting on the incoming cold water main to the property.
units sold for overseas have the correct power supply and mains
All Eddys are sold with a special power
supply that adjusts automatically to the mains voltage in your
country. Units sold for the USA have a USA style plug. Units sold
for other non-UK countries have a standard European style plug.
If you have other requirements, please let us know which mains
plug style you would like us to supply when you order (UK, USA
Eddy tested to comply with necessary compliance standards?
Eddy is tested to comply with
all necessary CE and FCC standards for UK, EU and worldwide sale.
(Certificates available for inspection).
what languages is the instruction booklet available?
instruction manual supplied with Eddy is currently printed in
the English language only. We hope to supply a multi language
version in the near future.
long is the parts and labour guarantee?
Eddy comes with a LIFETIME repair or
replace guarantee in the event of electrical failure. Should the
unit suffer electrical or mechanical malfunction at any time during
the ownership of the original purchaser, and be returned to us
together with proof of purchase, it will be repaired, or replaced
with a unit of identical or updated specification. All components
in Eddy are "double rated" to ensure a low failure rate
and a very long service life. We are proud to report that very
few units are returned because of component failure.
. . . . so what have I got to lose? Absolutely
nothing! In the unlikely event that you are unhappy with the performance
of Eddy in any way, we offer a no quibble full refund
of your purchase cost at any time up to 12 months after your purchase.
Order Eddy today and start enjoying the huge benefits of limescale
free water in a chemical free, environmentally friendly way. And
remember.... it’s totally risk free due to our money back