company was founded 14 years ago by two electronics engineers
in 1999. They both lived in the London area and, like the rest
of the London population, were troubled by hard, white limescale
deposits in their homes.
looking for a solution they discovered electronic descalers which
they found to be effective but which they were sure could be produced
at a more affordable price. However, going against the trend for
manufacture in the Far East, they wanted their products to be
built in the UK using British design, technology and manufacture.
unlike other manufacturers who offered different units for different
sized properties, they decided that they wanted to produce one
unit powerful enough for use in all sizes of property, even small
commercial operations such as restaurants, launderettes, hairdressers
etc., hence the "Professional" designation.
months of trials, our first unit was the Eddy ED1503P, launched
in 1999. A three coil unit based on dual technology of two electrical
antenna and one magnetic coil. In time, and listening to the feedback
from our customers, we decided that three coils could be a little
cumbersome to install, and we made an updated two coil unit, the
ED5002P, first produced in 2003.
stubborn applications in very hard water areas we offered to upgrade
the unit to double power output on a bespoke basis, but eventually
decided to offer the double power unit as standard, and introduced
the updated Eddy ED6002P Professional in 2006. This is our current
and highly acclaimed unit.
pride ourselves in offering the very best customer service. Unlike
some companies, where it seems impossible to contact anybody by
telephone, we welcome your calls and enquiries by telephone or
email. You are always assured of a prompt and courteous response.
If our lines are busy please leave a message and we will return
your call in a timely manner.
aim to despatch for next-day delivery, and this is achieved in
99% of all cases within the UK if ordered before 12 Noon. We use
Royal Mail Special Delivery to guarantee insured delivery before
1 PM the next day. For overseas orders we use Airsure delivery
for a rapid and efficient service.
of course, we offer our 12 month satisfaction-or-money-back guarantee.
If you fit Eddy and are unhappy IN ANY WAY with the performance
of your unit, we offer to refund your purchase cost with NO QUIBBLE.
We also offer a LIFETIME warranty against technical breakdown
of the unit within the lifetime of the original purchaser. Despite
this unrivalled level of warranty, we receive less than 1% of
units returned under either warranty. Reliability of our product
is unsurpassed. Because we manufacture and assemble in the UK
we can monitor product quality very closely to maintain our superb
overall customer satisfaction rating.
components that go into an Eddy are at least double rated, including
the power supply. This provides an unparalleled level of reliability
and will ensure many many years of trouble-free service from your
you order an Eddy water descaler you can be assured of our complete
desire to provide you with an excellent experience and, most of
all, to rid you of your problem with limescale.